MEDARVA Delivers ‘Wonderful Experience’ to Out-of- State Patient

Three months ago, Shaun Lilley was living a life of agony. She was always in pain, could barely sleep, dealt with constant swelling and her bad knee had already led to two painful falls. She tried cortisone shots and had multiple MRIs, but nothing seemed to help.

Shaun needed a knee replacement to bring her life back to normal, but after calling her insurance provider, she was told she would be responsible for at least half of the procedure’s sky-high costs. She was running in circles, unable to get an answer as to how much the procedure would set her back.

Unable to foot a bill that could reach as high as six digits, Shaun searched for a more affordable option, but there was no one near her home town of Lake Row, on New York’s Long Island, that provided a low-cost knee replacement.

She was crushed, thinking she would never be able to live a life without pain. That is, until a friend put her in touch with our president and CEO, Bruce P. Kupper, and Chairman Peter Pastore.

After speaking with Shaun, Bruce knew just who to call – Dr. Vivek Sharma of Colonial Orthopaedics – an orthopedic surgeon specializing in knee replacements and part of our network here at MEDARVA.

After consulting with Shaun, Dr. Sharma set her up for an outpatient custom knee replacement – a more in-depth procedure that leads to less pain and a faster recovery. They had a CT scan done on Shaun’s right knee and designed a left knee in its mirrored image. Six weeks later, she would be ready to go.

Shaun had all of her preliminary work done back home in Long Island and set an appointment to have the surgery done on December 6. She made arrangements to stay with a family friend in nearby Urbanna, Virginia and she could hardly wait to put the pain behind her.

That Wednesday, Dr. Sharma installed Shaun’s new custom knee. Following the procedure, she stayed at Stony Point Surgery Center for a couple of hours before moving to The Laurels of Bon Air for rehabilitation, where she spent the following night before going to Urbanna to continue her physical therapy with Amedisys Home Health in Saluda, Virginia. After finishing her final session, Shaun was able to return to New York.

Now, just over a month later, Shaun is back home living pain-free. Her range of motion has increased more than 50 percent since the procedure and her quality of life has increased tenfold.

The procedure, which she paid for entirely out-of-pocket, cost Shaun less than a third of the national average rate for a total knee replacement, even with the tailor-made custom knee. On top of the affordable rate, she said the quality of care she received from everyone at MEDARVA blew her out of the water.

Her experience was so positive that her boyfriend, who is looking into a total knee replacement himself, is thinking of having the procedure done at MEDARVA, despite having an insurance policy that would pay to have the operation done in New York.

Shaun said her original insurance problems turned out to be a blessing in disguise, and it was all thanks to MEDARVA.

“It’s unbelievable. The whole process has just been a really wonderful experience for me,” she said. “I got better care than I would have up here (in New York). In my experience, if I have to have the other knee done, I know where to go.”

These are the kinds of things we love to hear at MEDARVA. Want to know more about how we can help you? Visit our website at www.medarva.com or give us a call at (804) 775-4500.

Leave a Reply